I’ve been a Red Hat customer for over a decade now. One of the things that has been a common work flow for me is the download of the ISOs from Red Hat’s web site (Previously through RHN, now Customer Portal). Because I usually store these on a central machine that is not my desktop, I often just copy the download URL, and wget it from my storage server’s cli. With the changes introduced by the new Customer Portal the URLs have changed in such a way that this process is much more difficult, although still do able. I complained through the support channel, and after >6m of waiting finally got back a response stating that this is not something they are interested in fixing. I have a hard time believing myself and a few others I know are the only ones affected by this so I have begun a protest of the process. I’m also pretty sure that the only people this affects are the paying customers.
But in the nature of our community and open source my protest is not just a bunch of whining (although one could consider the explanation of the background for my protest whining, but take it as you will), but an actually attempt to “fix” the issue.
Step 1: I wrote and published a utility (rhcpdl) that effectively restores this functionality
Step 2: Attempt to get people to use/back that project so that maybe RH will realize they need to fix the issue
You can get more information from the project page at http://rhcpdl.googlecode.com. There is also RPMs for RHEL5 and 6, and a SRPM available for download.
Remember, the goal of this project is obsolescence :)